Hello Operator

Have you heard of video phones for the deaf? And that there are now video relay services in addition to the old text relay services so that deaf people can sign their phone conversations and have a real live interpreter voice for them? Yeah, I didn't either until I got a call from a former student a couple days ago. Wow. Let me just say that communication is so much smoother with the video relay service than it ever was with the old relay. For one thing, there's none of the super slow talking so the relay operator can type, and there's none of that GA/SK business to contend with. Plus everyone gets to communicate in his or her own language.

Still, the relay, video or otherwise, kicks my stuttering ass.

Talking on the phone under normal circumstances is hard enough for me. I was in my late twenties before I really got a grip on phone conversations; now I handle most phone calls with some easy stuttering at the beginning to clue the other person in and to get myself off on the right foot. But the relay takes me right back to my mega-blocking days of yore. What is it that is so stressful for me? There's a lot going on with a relay call -- two different languages spoken, the message being relayed through a third party -- but the pressure really isn't on me; it's on the relay operator. Yet my throat closes up on those calls. In fact, it has crossed my mind that I could just not answer the phone when it's the relay. But I gave up the drug of avoidance a long time ago; one hit, and I'm a goner.

You know, one of my funniest stuttering stories involves a relay call. When I taught at a residential school for the deaf years ago, most of my friends were deaf. One day a friend was visiting me at my apartment and needed to call her husband at work. She and her husband are both deaf, and at the time, I didn't have a TTY. So here's how the phone call worked: my friend signed to me, I voiced her message to the relay operator, and the relay operator typed the message to her husband, who read it on his TTY, and then the whole process was reversed. Complicated. And a potential pit of stuttering madness.

It started off okay, though. My speech was reasonably under control, and we were able to get through the first few exchanges okay. Then, THEN, the relay operator, a very smug-sounding man, interrupted me and said, "You know, lady, this would be a lot easier for me if you wouldn't stutter."

Dumbfounded, I began the usual spiel to educate my listener: "Well, it would be easier for me, too, but I have a speech disorder . . . "

And then my blood started to boil as I thought: Is the relay not a service for the hearing and SPEECH impaired? Are these people not TRAINED to talk to people with whom communication is guaranteed to be ANYTHING but EASY? The humiliation of being caught off guard and of having to educate someone who should already have been educated, hit me like a truck, and I finished my "education" with . . .

"SO F*CK YOU!"

And I slammed down the phone. Only then did I look up and see my friend and the look of horror on her face.

She signed frantically, "Why did you hang up on B.?"

Oh. OH! I had forgotten all about him! And her, for that matter! I apologized and quickly explained what had happened. Then I took her advice and called the relay back to speak with a supervisor about the operator's need for some sensitivity training (I also threw in a sheepish apology for the profanity). And then my friend and I had a giggling fit.

The relay center, by the way, called me no less than three times over the next twenty-four hours to offer their sincerest apologies. The call had apparently been recorded. I wondered how many times they replayed my outburst. And I hoped I hadn't gotten anyone fired.

I guess maybe that's what I worry about when I'm on a relay call now: the responsibility of speaking and maintaining everyone's employment. It can be too much for a girl sometimes. I'm going to have to look into getting me one of those video phones.